Manufacturers, suppliers, or publishers, other than xdaytech.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

Customers can request a full refund within 24 hours after placing an order on xdaytech.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

Return

Please contact sales@xdaytech.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

Refund

After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via sales@xdaytech.com.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

• If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;